GET TO KNOW ME
I started my airline career with British Airways in 1996.
Over the following 30 years, I have had the privilege of working with airlines of all sizes, both full service and LCCs, in 6 continents.
I put my airline, data and commercial experience to good use when setting up an innovative start-up (Anari) which focused on Revenue Optimization. We won the Queen's Award for Enterprise in 2016 and a year later sold the business to a major airline IT player (Accelya).
I decided to leave Accelya in mid-2021 to establish a small incubator, exploring how AI/ML might help airlines to solve various challenges, such as predicting No-Shows at a passenger level.
Now I'm taking my experience to businesses as a consultant, interim or non-executive.
SKILLS ACQUIRED
I have in-depth, hands-on knowledge of airline's Commercial business processes, IT solutions, workflows and associated data.
This is combined with deep understanding of the new challenges and opportunities that come with Offer and Order, NDC and multi channel Revenue Optimization.
I have developed a range of high-level skills such as consultancy, solution strategy, product specification/roadmaps, business development and team management.
When I'm not solving airlines' business problems, I like exploring technologies such as AI/ML. This continuous learning allows me to offer insights and support for key projects.
Explore my experience below, and feel free to contact me to see how I can help your business.
EXPERIENCE
SAMPLE PROJECTS
Virgin Atlantic
Management Information Strategy
Qantas
Revenue Integrity (RI) Solution
Emirates
Single Customer View
Qatar Airways
Agency Sales and Finance
Norwegian
Combined RI and BIDT Solutions
SOLUTION KNOWLEDGE
Pax Revenue Accounting
Sales-based, SaaS and outsourced
Revenue Optimization
RI/RM and AI/ML no-show prediction
Channel Management
Direct/indirect sales performance
Customer Loyalty
FFP, CRM and sales campaigns
Offer and Order Management
NDC API, OMS and merchandizing
EDUCATION & ROLES
Lancaster University
B.Eng Info. Engineering (1st Class)
British Airways
Sales Manager, EMEA
Acuma Solutions
Head of Airline Solutions
Anari and Airevo
Founder and Managing Director
Accelya
SVP Commercial Business
DO YOU HAVE ANY QUESTIONS?
CONTACT ME
Telephone: +44 7770 416757
E-mail: nigel.dowden@airevo.co.uk
Opening hours for telephone calls:
Weekdays 09:00 a.m. to 5:00 p.m (UK)
Please provide a brief description (name, nature) of your business, your role, and the type of help you need. If you would like me to call you, please also provide your contact number, including international code.